Contact us with Accurx
You can contact a doctor, nurse or other healthcare professional online using a website called Accurx.
We try to make sure you see the doctor of your choice, but if they are not available we may ask you to see another doctor.
Urgent appointments
To request an on-the-day urgent appointment, please call at 8am:
- phone us on 020 8946 7578
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
To request a routine appointment in advance during opening times:
- phone us on 020 8946 7578
- use your NHS account (through the NHS website or NHS App) to book an appointment, screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Consulting times
Appointments are available Monday to Friday, 7am until 6:30pm
For the clinicians’ availability please see our staff pages.
Enhanced access
There are several GP hubs available to patients living in the Merton area.
Overall, Merton will be offering up to 50,000 extra GP appointments this year many of which will be offered at weekends or from 8am to 8pm in the week.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- phone us on 020 8946 7578 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you are too ill to come to the surgery and you require a home visit, please call the surgery before 10am.
Home visits take up much more of a doctor’s time than a consultation in the surgery, if you are mobile please come into the surgery to be seen.