Inappropriate use of Accident and Emergency Services

In common with other practices in our CCG we are trying to encourage patients to use the NHS 111 service when the surgery is closed. If you telephone NHS 111 by dialling 111 you will be sign posted to the most appropriate service. Please do not go to Accident and Emergency departments unless it really is an emergency. In a recent survey we carried out some patients said they went to A/E because it was nearer to their home or because they could not get an appointment at the surgery. Many patients who attend A/E could be treated by the NHS 111 out of hours service,or could actually wait until the practice opens the next morning.